Contact Us
If you can't get to one of our branches, or you prefer to conduct your business with Illawarra Credit Union from your home or workplace, contact CU Direct on 13 22 49 (or 02 42 521 200 if calling from outside NSW).
CU Direct
CU Direct is very popular with our members, because of its convenience and the friendly service provided by our call centre representatives. When you call CU Direct, our experienced and capable staff can help you with most enquiries on the spot, which means that in most instances, there is no need to go to a branch.
Applications for a Home Loan, Personal Loan or Credit Card can also be taken over the phone. Our CU Direct call centre representatives will take you through a loan application step by step from the comfort of your own home, or place of work.
CU Direct is open:
Monday - Friday 8.30am - 5.30pm
Saturday 9.00am - 1.00pm
We also encourage members to communicate with their credit union via email e-mail. Email is quick and easy and a great way to talk to us if you are on the run. Our email address for member enquiries: enquiries@cu.com.au
Secure Messaging
Alternatively, we offer a secure messaging service from our internet banking platform cu@home. If you have access to cu@home, you can use this to send an email direct to one of service consultants who will investigate your concerns and respond back to you promptly.
Resolving Problems
If you are unhappy about something to do with a product or service, we'd like to hear about it. To provide us with details of your complaint or concern you can either email us at enquiries@cu.com.au or call us on 13 22 49.