Contact Us

If you can't get to one of our branches, or you prefer to conduct your business with Illawarra Credit Union from your home or workplace, contact CU Direct on 13 22 49 (or 02 42 521 200 if calling from outside NSW).

CU Direct

Applications for a Home Loan, Personal Loan or Credit Card can be taken over the phone. Our CU Direct representatives will take you through a loan application step by step from the comfort of your own home, or place of work.

CU Direct has been a popular service for many members since its inception. The convenience that CU Direct offers is the main reason our members use the service so much. When you call CU Direct our staff can usually help you with most enquiries on the spot, which means in most instances, there is no need to go to a branch. There are experienced and capable staff in CU Direct trained to handle any enquiry.

CU Direct is open:
Monday - Friday 8.30am - 5.30pm
Saturday 9.00am - 1.00pm

E-mail

We want to encourage members to e-mail us. It is quick, easy and a great way to talk to us if you are on the run. E-mail address: enquiries@cu.com.au

Secure Messaging

Alternatively, we offer a secure messaging service from our internet banking platform cu@home. If you have access to cu@home you can use this to send an email direct to one of service consultants who will investigate your concerns and respond back to you promptly.

Resolving Problems

If you are unhappy about something to do with a product or service, we'd like to hear about it. To provide us with details of your complaint or concern you can either, email us at enquiries@cu.com.au or call us on 13 22 49.