24/7 digital banking

Our Helensburgh and Corrimal branches will be closing on 1 June 2022.

Our Helensburgh and Corrimal branches will be closing on 1 June 2022.

Over the past couple of years, we have seen a growing trend with our customers embracing our digital service channels and cashless payment options. This trend has been further accelerated by Covid. With 24/7 digital banking channels available, our customers across the Illawarra region have opted to use these rather than visit the branch.

Due to this change in customer behaviour, we have established a relationship with Australia Post to offer our customers fee-free cash withdrawals, cash deposit, and cheque deposit services Australia-wide. With extended operating hours, our customers can enjoy these services at a convenient time. To locate your local Australia Post outlet and view their opening hours, visit their website.

At Illawarra Credit Union, we are committed to our digital strategy and providing our customers with the best possible online experience. To achieve this, we must continue to review how our business operates and ensure we reinvest our funds in the areas our customers need most.

In light of this, on 1 June 2022, our Helensburgh and Corrimal branches will close.

With 95% of our customer base choosing not to use our branches, we made the decision to close our two branches and reinvest those funds in our online services. To assist customers with the transition, our Helensburgh and Corrimal branch will be open on the following days:

  • Our Corrimal branch will be open three days a week – Monday, Wednesday and Friday from 9:30am – 1:30pm.
  • Our Helensburgh branch will be open two days a week – Tuesday and Thursday from 9:30am – 1:30pm.

With these days in mind, the last day of trading will be:

  • Monday 30 May 2022 for our Corrimal branch; and
  • Tuesday 31 May 2022 for our Helensburgh branch.

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Ways to bank with us

However you choose to bank, Illawarra Credit Union gives you safe and secure options to manage your accounts. The choice is yours.

Internet Banking

Internet Banking offers you almost every service available through a branch, including balance checks, deposits, transfers, and bill payments. You can use Internet Banking on your home computer or tablet and have access to these services 24/7, making transactions much quicker and easier for you.

moneytree app

Our moneytree app can be downloaded on your mobile phone or tablet, giving you access to your funds when you’re out and about. The app has much of the functionality that Internet Banking has.

Phone banking

Utilise phone banking anywhere and anytime to manage your funds, pay bills or transfer funds. Just call 13 22 49 and select option 1 to use your account, or select option 2 to activate your account.

[email protected]

[email protected] gives you the ability to bank at any participating Australia Post branch, throughout Australia. All you need is your Illawarra Credit Union Visa Debit card.

With [email protected] you can deposit cheques, up to $9,999.95 in cash, and withdraw up to $2,000 in cash per day. Find your closest [email protected] location here.

Visa Card

Utilise your Visa debit card to access your funds via any major bank ATM free of charge. Plus, you can load your visa debit card to any of our pays solutions so you can make payments on the go. If you need to order a Visa debit card or activate your existing card, call us on 13 22 49. 

ATM

Did you know you can avoid ATM fees, by withdrawing cash from any major ATM? Major ATMs near you:

  • CBA ATM – Walker St, Helensburgh
  • CBA ATM – Princess Hwy, Corrimal
  • Westpac ATM – Princess Hwy, Corrimal

To view a full list of banks with fee-free ATMs visit www.ratecity.com.au/bank-accounts/news/banks-allow-free-atm-withdrawals

Learn more about Visa Debit cards here.

Read our FAQs

To assist customers with the transition, our Helensburgh and Corrimal branch will be open on the following days:

  • Our Corrimal branch will be open three days a week – Monday, Wednesday and Friday from 9:30am – 1:30pm.
  • Our Helensburgh branch will be open two days a week – Tuesday and Thursday from 9:30am – 1:30pm.

With these days in mind, the last day of trading will be:

  • Monday 30 May 2022 for our Corrimal branch; and
  • Tuesday 31 May 2022 for our Helensburgh branch.

We value our customers and are passionate about continuing to offer personalised and convenient banking to all of our customers, regardless of where they’re located. The decision to move to close was not one made in a hurry; it took careful analysis and consideration, and feedback from our customers. As a customer-owned financial institution, we aim to continuously review the best use of customers’ funds, including the benefits of operating our branches.

We have continued to see a shift in the way our customers’ bank with us; with a decrease in customers transacting within our Helensburgh and Corrimal branch, yet an increase in customers calling our local Contact Centre. Our customers are increasingly choosing to use ATM’s, EFTPOS in store, [email protected], our local Contact Centre, or our digital banking services, rather than regularly coming into a branch.

We’ve also made it easier for customers to access their funds, by increasing the daily limit from $1,000 to $2,000 last year, and removing withdrawal fees from [email protected] Plus, customers can withdraw funds from any major bank ATM, free of charge.

Customers are preferring to use our digital banking solutions, and we have continued to enhance these services. We have invested in our mobile banking app and Internet banking platform, which allows you to do your banking with ease at a time that suits you, without even needing to visit a branch. These services allow you to bank anywhere, at any time.

We will continue to look at new ways to provide services to our customers, as their needs change.

[email protected] gives you the ability to make deposits and withdraw cash at Australia Post branches. It’s safe, secure and ensures that you can bank anywhere a [email protected] is offered. With [email protected] you can:

  • Deposit up to $9,999.95 in cash per day;
  • Deposit cheques; and
  • Make up to $2,000 of withdrawals per day.

You’ll just need to bring your Illawarra Credit Union Visa Debit Card. If you don’t have a Visa Debit card, place an order here.

The team at [email protected] will not be able to see any of your account details.

Your overall daily limit for payments is $7,000.

Payment type Daily limits
Pay Anyone $5,000
BPAY $5,000
OSKO $5,000
Total daily limit $7,000

Your cash daily limits are as follows:

Cash Daily limits
Cash withdrawal  (ATM or [email protected]) $2,000
Cash deposit  ([email protected]) $9,999.95

You can update your limits by calling us on 13 22 49, or visiting our branch during our opening hours.

There are a number of ways you could arrange this:

  • Increase your limit. You could also request that your limit is increased for the day, up to $10,000, which can be withdrawn via an ATM. You could do this in branch or by calling us on 13 22 49. This change will revert back to the standard limit at midnight.
  • Order a cheque. If it’s for a large payment, you can arrange for cheque to be ordered. You can do this at our Young Street branch, between 9:30am and 5:00pm, or at one of our other branches during operating hours.
  • Visit our Young Street branch. You could also visit our Wollongong branch from 9:30am to 5:00pm (Monday to Friday).

We are committed to working with each of our customers to ensure a smooth transition and that their needs are met. Call us on 13 22 49 to speak with us about the change.

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