Well before Covid-19, we noticed a shift in the way our customers’ bank with us; with a decrease in customers transacting at our branches, particularly in the afternoon. For this reason, effective from Tuesday 6 October, we’ll be updating our branch operation hours for our Helensburgh and Corrimal branches. Our new operating hours will be 9:30am-1:30pm Monday – Friday (AEST).
These changes are focused on ensuring we’re meeting the needs of our customers. These hours will ensure our staff can continue to support our customers who utilise our branch network, and can support our Member Direct team, which had seen an increase in calls in the previous months.
Ways to bank with us
Call us on 13 22 49. Our team is also available to assist with any enquiries via our call centre, which is opened between 9:00am and 5:00pm Monday to Friday.
You can deposit cash or cheques, plus withdraw money at participating Australian post offices. It’s safe, secure and ensures that you can bank anywhere a [email protected] is offered. You’ll just need to bring your Illawarra credit union visa debit card. Find a [email protected] outlet.
Utilise your Visa debit card to access your funds via any major bank atm free of charge. Plus, you can load your visa debit card to any of our pays solutions so you can make payments on the go. If you need to order a Visa debit card, or activate your existing card, call us on 13 22 49.
Convenient 24/7 access to check your account balance and recent transactions, make payments and transfer money.
Any advice given is of a general nature only and does not take into consideration your personal circumstances. Please consider the appropriateness of the advice before acting. Eligibility criteria, t&cs, fees & charges may apply for loan products. 38-40 Young St Wollongong. Please refer to our Financial Services Guide for more information about us. For any additional account and product information refer to the Account and Access Facility Conditions of Use or our other related disclosure documents.