'tis the season.
Wishing you and your family a safe and happy holiday season.
The end of year is fast approaching!
Whether you’re taking a break or working through, we hope it’s a safe and enjoyable time for you and your family.
Most things to do with your banking will continue as normal over the festive season, but there are a few things to keep in mind.
Our Young Street branch and call centre will only be closed during public holidays – 25, 26 December 2024 and 1 January 2025.
Some Bank@Post locations may be open at additional times over the break, find your nearest one here.
You can transfer funds and use BPAY and direct debits as normal. However, processing times may be a little slower due to public holidays.
To check the progress of a payment, simply use online banking or the moneytree app.
Need holiday cash?
You can withdraw funds from most ATMs in Australia, fee-free.
Daily EFTPOS transaction and withdrawal limits may apply to your account. If you’re close to the daily limit, follow these steps to continue your Christmas shop.
Stay alert to scams.
Scammers are often very active around Christmas and the New Year.
Stay alert and if you notice any suspicious texts, chat messages, emails or account behaviour, be sure to get in touch. Find out more here.
Heading overseas?
Let us know before you go so you can keep accessing your funds, hassle free.
If you need to contact us while you’re away, our overseas number is +61 2 4252 1200.
How to avoid payments disruptions from the daily EFTPOS transaction & withdrawal limit.
1. Instead of “Tapping” your card, insert it into the EFTPOS machine.
2. Select the “Credit” option when prompted.
3. Enter your PIN number as normal.
1. Before tapping your phone, make sure the “Visa” tab is selected.
2. Tap your phone as usual against the payment device.
3. If prompted, enter your PIN number as normal.
