Contact Us

Sometimes you just need to reach out to find what's the best fit for you. No worries! We're here to support you with whatever you need. Connect with us through one of the options below. We look forward to hearing from you!

search FAQs

Before contacting us, why not check our FAQ and how-to sections to see if we already have the answer to your question.

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have questions about home loans?

Speak to one of our home loan lending specialists.

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send us a message online.

Use the form below to send us a message and our customer service team will respond promptly to your enquiry.

contact us by phone.

13 22 49

From overseas
+61 2 4252 1200

Monday – Friday
9:00am – 5:00pm (AEST)

lost or stolen card?

Did you know that you can report your lost or stolen card through our moneytree app.

Google Play App Store

Or give us a call on 13 22 49.

What ATM facilities can I use for free?

Did you know you can avoid ATM fees by withdrawing cash from any major ATM?

To view a full list of banks with fee free ATMs visit

[email protected]

[email protected] gives you the ability to bank at any participating Australia Post branch, throughout Australia. All you need is your Illawarra Credit Union Visa Debit card. You can deposit cash and cheques, withdraw money and make balance enquiries at participating Post Offices.

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where to find us


38-40 Young Street
Wollongong NSW 2500

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9:30 AM – 5:00 PM
9:30 AM – 5:00 PM
9:30 AM – 5:00 PM
9:30 AM – 5:00 PM
9:30 AM – 5:00 PM

prefer to get social?
so do we!

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Already a customer?

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New customer?

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