For health information. Visit the Department of Health website
Australian Government’s Economic Response. Visit the Treasury website
For information about Coronavirus scams. Visit the Stay Smart Online website
There are a number of options available to our customers that have been impacted by COVID-19.
If you’d like to discuss your options, please call us 13 22 49 or submit an application for financial assistance here, and our team will we’ll work to develop a solution that’s right for you.
Your credit score won’t be affected if you choose to defer your loan repayments for up to three months due to COVID-19, for applications granted before 31 August 2021. This is provided that your loan repayments were up to date beforehand.
If you were behind in your repayments, please contact us to discuss if your credit score will be impacted.
We understand that COVID-19 may impact our customers’ ability to make repayments. However, we are required to report to credit bureaus, where credit arrangements have not been met. If you’re concerned about making your minimum repayment, please contact us to discuss your options or submit a request here.
You can check if you have loan advances available to you via internet banking and moneytree, and access them through the same channels. Just ensure there are enough funds available for when your next repayment is due when you transfer.
Of course, you can also give us a call if you need any assistance.
There’s a few ways you can do this:
If you need any assistance, please contact us on 13 22 49.
There are a few options you could consider.
If you have a loan product with us, you may consider accessing any funds in your offset facility or redraw account.
We also have a personal overdraft facility available to our customers. The facility would be linked to your transaction account and allows you to access additional funds, should you need it. Standard eligibility applies. Contact us to learn more about our overdraft facility.
If you have a term deposit account and need to access your funds due to hardship, please contact us directly and a member of our team will be available to assist.
You can also consider taking out a low-rate credit card. Learn more here.
For updates around Government support, visit the Treasury website.
If you want to lodge a claim under your Mortgage Protection Insurance or Loan Protection Insurance policy, please send an email to [email protected] with your full name, policy number and advise whether you intend to claim for Disability or Involuntary Unemployment cover.
The applicable claim form will be sent to you within 24 hours.
While we understand that QBE are currently experiencing large volumes of claim lodgements, a QBE claim representative will endeavour to be in contact with you as soon as possible.
If you wish to talk to a claim representative, please call the QBE Claims team on 1800 636 430 weekdays between 8am – 5pm (AEST).
Set up transaction alerts so you know exactly when your money is going in or out.
Learn more about how you can improve your online security.
We're committed to helping our customers for the long-term. Now more than ever we want to let you know that we're here for you. If you're in need of assistance, please call us on 13 2249.