We're here every step of the way
Stay up to date with all of the latest Australian Government updates.
For health information. Visit the Department of Health website
For Travel information. Visit the Visit the Australian Border Force or Home Affairs website
Australian Government’s Economic Response. Visit the Treasury website
For information about Coronavirus scams. Visit the Stay Smart Online website
I’ve lost my job or had reduced hours due to COVID-19 and I may not be able to make regular home loan repayments. What options are available to me?
There are a number of options available to our customers that have been impacted by COVID-19.
- If you’re ahead in your loan repayments you could consider accessing the funds in your redraw facility.
- For customers with an offset facility, you can utilise the funds available in the account.
- You can also consider if switching to Interest Only loan repayments is right for you.
- You can also review your loan repayments and reduce these to the minimum monthly repayment amount.
If you’d like to discuss your options, please call us 13 22 49, and our team will we’ll work to develop a solution that’s right for you.
How do I access my redraw?
You can check if you have loan advances available to you via internet banking and moneytree, and access them through the same channels. Just ensure there are enough funds available for when your next repayment is due when you transfer.
Of course, you can also give us a call if you need any assistance.
How do I reduce my repayments?
There’s a few ways you can do this:
- If you’ve set up a recurring loan repayment with us, you can make the change via internet banking. Here’s how: Log onto internet banking, select ‘Payments’ in the top navigation, then select ‘Future payment details’ to make the change.
- If you have set up a payroll split with us, we can make the changes if you give us a call on 13 22 49.
If you need any assistance, please contact us on 13 22 49.
I have limited access to cash and need some extra money for my daily expenses, what can I do?
There are a few options you could consider.
If you have a loan product with us, you may consider accessing any funds in your offset facility or redraw account.
We also have a personal overdraft facility available to our customers. The facility would be linked to your transaction account and allows you to access additional funds, should you need it. Standard eligibility applies. Contact us to learn more about our overdraft facility.
If you have a term deposit account and need to access your funds due to hardship, please contact us directly and a member of our team will be available to assist.
You can also consider taking out a low-rate credit card. Learn more here.
When will I receive the Government stimulus package money?
There will be two payments made to eligible Australians. The first payments of $750 will be paid from 31 March 2020 into a nominated myGov account. The second payment will be made from 13 July 2020. For more info visit the Treasury website.
Not sure if you’re eligible? You can check your eligibility on the stimulus payments to support economic growth factsheet.
I recently purchased travel insurance with your partner. What do I need to do?
If you’ve recently purchased travel insurance through Illawarra Credit Union and have any questions, please our travel insurance provider, NIB.
We also encourage you to visit their website to read all of their recent announcements. https://www.nibtravelinsurance.com.au/coronavirus
we're here to help.
We're committed to helping our customers for the long-term. Now more than ever we want to let you know that we're here for you. If you're in need of assistance, please call us on 13 2249.
