Will my credit score be impacted if I defer my loan repayments due to COVID-19?

Your credit score won’t be affected if you choose to defer your loan repayments for up to six months due to COVID-19. This is provided that your loan repayments were up to date beforehand.

If you were behind in your repayments, please contact us to discuss if your credit score will be impacted.

If I don’t defer my loan repayments, but miss my minimum repayment, will this still be reported to credit bureaus and impact my credit score?

We understand that COVID-19 may impact our customers’ ability to make repayments. However, we are required to report to credit bureaus, where credit arrangements have not been met. If you’re concerned about making your minimum repayment, please contact us to discuss your options or submit a request here.

How do I access my redraw?

You can check if you have loan advances available to you via internet banking and moneytree, and access them through the same channels. Just ensure there are enough funds available for when your next repayment is due when you transfer.

Of course, you can also give us a call if you need any assistance.

How do I reduce my repayments?

There’s a few ways you can do this:

• If you’ve set up a recurring loan repayment with us, you can make the change via internet banking. Here’s how: Log onto internet banking, select ‘Payments’ in the top navigation, then select ‘Future payment details’ to make the change.
• If you have set up a payroll split with us, we can make the changes if you give us a call on 13 22 49.

If you need any assistance, please contact us on 13 22 49.

I have limited access to cash and need some extra money for my daily expenses, what can I do?

There are a few options you could consider.

If you have a loan product with us, you may consider accessing any funds in your offset facility or redraw account.

We also have a personal overdraft facility available to our customers. The facility would be linked to your transaction account and allows you to access additional funds, should you need it. Standard eligibility applies. Contact us to learn more about our overdraft facility.

If you have a term deposit account and need to access your funds due to hardship, please contact us directly and a member of our team will be available to assist.

You can also consider taking out a low-rate credit card. Learn more here. 

When will I receive the Government stimulus package money?

There will be two payments made to eligible Australians. The first payments of $750 will be paid from 31 March 2020 into a nominated myGov account. The second payment will be made from 13 July 2020. For more info visit the Treasury website.

Not sure if you’re eligible? You can check your eligibility on the stimulus payments to support economic growth factsheet.

How do i lodge a claim under my Mortgage Protection Insurance or Loan Protection policy?

If you want to lodge a claim under your Mortgage Protection Insurance or Loan Protection Insurance policy, please send an email to ccclaims@qbe.com with your full name, policy number and advise whether you intend to claim for Disability or Involuntary Unemployment cover.

The applicable claim form will be sent to you within 24 hours.

While we understand that QBE are currently experiencing large volumes of claim lodgements, a QBE claim representative will endeavour to be in contact with you as soon as possible.

If you wish to talk to a claim representative, please call the QBE Claims team on 1800 636 430 weekdays between 8am – 5pm (AEST).

I recently purchased travel insurance with your partner. What do I need to do?

If you’ve recently purchased travel insurance through Illawarra Credit Union and have any questions, please our travel insurance provider, NIB.

We also encourage you to visit their website to read all of their recent announcements. https://www.nibtravelinsurance.com.au/coronavirus