Our Dapto branch will be closing on 1 November 2021.
The Dapto branch will close on 1 November 2021.
We value our customers and are passionate about continuing to offer personalised and convenient banking to all of our customers, regardless of where they’re located. The decision to move to close was not one made in a hurry; it took careful analysis and consideration, and feedback from our customers. As a customer-owned financial institution, we aim to continuously review the best use of customers’ funds, including the benefits of operating our branches.
We have continued to see a shift in the way our customers’ bank with us; with a decrease in customers transacting within our Dapto branch, yet an increase in customers calling our local Contact Centre. Our customers are increasingly choosing to use ATM’s, EFTPOS in store, [email protected], our local Contact Centre, or our digital banking services, rather than regularly coming into a branch.
We’ve also made it easier for customers to access their funds, by increasing the daily limit from $1,000 to $2,000 earlier this year (as of 1 February) and removing withdrawal fees from [email protected] Plus, customers can withdraw funds from any major bank ATM, free of charge.
Customers are preferring to use our digital banking solutions, and we have continued to enhance these services. We have invested in our mobile banking app and Internet banking platform, which allows you to do your banking with ease at a time that suits you, without even needing to visit a branch. These services allow you to bank anywhere, at any time.
We will continue to look at new ways to provide services to our customers, as their needs change.
[email protected] gives you the ability to make deposits and withdraw cash at Australia Post branches. It’s safe, secure and ensures that you can bank anywhere a [email protected] is offered. With [email protected] you can:
You’ll just need to bring your Illawarra Credit Union Visa Debit Card. If you don’t have a Visa Debit card, place an order here.
The team at [email protected] will not be able to see any of your account details.
|Your overall daily limit for payments is $7,000.
Your cash daily limits are as follows:
You can update your limits by calling us on 13 22 49, sending a secure message, or visiting our branch during our opening hours.
There are a number of ways you could arrange this:
We are committed to working with each of our customers to ensure a smooth transition and that their needs are met. Call us on 13 22 49 to speak with us about the change.