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Our Dapto branch will be closing on 1 November 2021.

Read our FAQs

When is the branch closing?

The Dapto branch will close on 1 November 2021.

Why did you decide to close the branch?

We value our customers and are passionate about continuing to offer personalised and convenient banking to all of our customers, regardless of where they’re located. The decision to move to close was not one made in a hurry; it took careful analysis and consideration, and feedback from our customers. As a customer-owned financial institution, we aim to continuously review the best use of customers’ funds, including the benefits of operating our branches.

We have continued to see a shift in the way our customers’ bank with us; with a decrease in customers transacting within our Dapto branch, yet an increase in customers calling our local Contact Centre. Our customers are increasingly choosing to use ATM’s, EFTPOS in store, [email protected], our local Contact Centre, or our digital banking services, rather than regularly coming into a branch.

We’ve also made it easier for customers to access their funds, by increasing the daily limit from $1,000 to $2,000 earlier this year (as of 1 February) and removing withdrawal fees from [email protected] Plus, customers can withdraw funds from any major bank ATM, free of charge.

Customers are preferring to use our digital banking solutions, and we have continued to enhance these services. We have invested in our mobile banking app and Internet banking platform, which allows you to do your banking with ease at a time that suits you, without even needing to visit a branch. These services allow you to bank anywhere, at any time.

We will continue to look at new ways to provide services to our customers, as their needs change.

What can I do at [email protected]?

[email protected] gives you the ability to make deposits and withdraw cash at Australia Post branches. It’s safe, secure and ensures that you can bank anywhere a [email protected] is offered. With [email protected] you can:

  • Deposit up to $9,999.95 in cash per day;
  • Deposit cheques; and
  • Make up to $2,000 of withdrawals per day.

You’ll just need to bring your Illawarra Credit Union Visa Debit Card. If you don’t have a Visa Debit card, place an order here.

Will the team at Australia Post be able to see my account details?

The team at [email protected] will not be able to see any of your account details.

What are my daily limits?

Your overall daily limit for payments is $7,000.

Payment type Daily limits
Pay Anyone $5,000
BPAY $5,000
OSKO $5,000
Total daily limit $7,000

Your cash daily limits are as follows:

Cash Daily limits
Cash withdrawal  (ATM or [email protected]) $2,000
Cash deposit  ([email protected]) $9,999.95

You can update your limits by calling us on 13 22 49, sending a secure message, or visiting our branch during our opening hours.

How can I withdraw more than $,2000?

There are a number of ways you could arrange this:

  • Increase your limit. You could also request that your limit is increased for the day, up to $10,000, which can be withdrawn via an ATM. You could do this in branch or by calling us on 13 22 49. This change will revert back to the standard limit at midnight.
  • Order a cheque. If it’s for a large payment, you can arrange for cheque to be ordered. You can do this at our Young Street branch, between 9:30am and 1:30pm, or at one of our other branches during operating hours.
  • Visit one of our other locations. You could also visit our Wollongong branch from 9:30am to 1:30pm (Monday to Friday).

We are committed to working with each of our customers to ensure a smooth transition and that their needs are met. Call us on 13 22 49 to speak with us about the change.

Apply now.

Already a customer?

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New customer?

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We’ve published our 2021 Annual Report, read more about the past year here.