faq - Apple Pay

Our most frequent questions about Apple Pay.

How do I change the default payment network?

When you add your Illawarra Credit Union Visa card to Apple Pay, the card will be defaulted to the Visa network for payments with Apple Pay.

To change the payment network on iPhone

  • Open the Wallet app,
  • tap on your Illawarra Credit Union Visa card
  • tap the symbol and choose the network.
  • You can also change the payment network prior to tapping your device. Simply, authenticate, choose network on screen, then tap device for payment.

To change the payment network on Apple Watch

  • double-click the side button and select your Illawarra Credit Union Visa card
  • firmly press the display and choose the network.

How do I change the default payment network?

When you add your Illawarra Credit Union Visa Card to Apple Pay, the card will be defaulted to the Visa network for payments with Apple Pay.

To change the payment network on iPhone

  • Open the Wallet app,
  • tap on your Illawarra Credit Union Visa Card
  • tap the symbol and choose the network.
  • You can also change the payment network prior to tapping your device. Simply, authenticate, choose network on screen, then tap device for payment.

 

To change the payment network on Apple Watch

  • double-click the side button and select your Illawarra Credit Union Visa Card
  • firmly press the display and choose the network.

How do I pay with Apple Pay in store?

Pay with iPhone with Face ID

  • To use your default card, double-click the side button, then glance at your iPhone to authenticate with Face ID, or enter your device passcode.
  • Hold the top of your iPhone within a few centimetres of the contactless reader until you see Done and a tick on the display.

Pay with iPhone with Touch ID

  • To use your default card, rest your finger on Touch ID.
  • Hold the top of your iPhone within a few centimetres of the contactless reader until you see Done and a tick on the display.

How to use Apple Pay link: https://support.apple.com/en-au/HT201239

Pay with Apple Watch

  • To use your default card, double-click the side button and hold the display of your Apple Watch within a few centimetres of the contactless reader.
  • Wait until you feel a gentle tap.

When you strap your Apple Watch to your wrist you will be prompted to enter the device passcode. This will enable Apple Pay. If the Apple Watch is removed from your wrist, so skin contact is lost, Wrist Detect detects that skin contact has been lost and Apple Pay and the NFC feature are deactivated.

How do I set up Apple Pay?

You do not need to download any additional app to use Apple Pay. The latest version of iOS and watchOS is required to set up cards in Apple Pay. Set up Apple Pay link: https://support.apple.com/en-au/HT204506

How do I add a card to Apple Pay?

Adding a card to Apple Pay is different depending upon device:

iPhone

  • Open the Wallet app
  • Tap the + in the upper right corner, follow the prompts
  • Add the card details by either:
    • Entering the card’s security code to add the credit or debit card you use with iTunes
    • Using the camera to capture the card information
    • Typing the card details in manually

 

Apple Watch

  • Open the Apple Watch app on your iPhone
  • Tap Wallet & Apple Pay and then Add a new Credit or Debit Card, follow the prompts
  • Add the card details by either:
    • Entering the card’s security code to add the credit or debit card you use with iTunes
    • Using the camera to capture the card information
    • Typing the card details in manually

iPad

    • Go to Settings
    • Tap Wallet & Apple Pay and then Add Credit or Debit Card, follow the prompts
    • Add the card details by either:
      • Entering the card’s security code to add the credit or debit card you use with iTunes
      • Using the camera to capture the card information
      • Typing the card details in manually

Find out more here.

Will I be able to view my Apple Pay transactions within the Wallet app?

Yes, you will be able to view the last 10 transactions made using Apple Pay on that device within the Wallet app. eftpos transactions made using your Illawarra Credit Union Visa Card with Apple Pay can currently only be viewed via internet banking and the moneytree app.

How to do I update my debit card in Apple Pay to include the eftpos payment network?

To update your Card on iPhone and Apple Watch

  • Remove your visa debit Card from Apple Pay on your iPhone
    • Open Wallet, tap your Illawarra Credit Union Visa debit card, tap , then tap Remove Card.
  • Remove your Illawarra Credit Union Visa debit card from Apple Pay on your Apple Watch
    • Open the Watch app on your iPhone, go to the My Watch tab, tap Wallet & Apple Pay, tap the card, then tap Remove Card.
  • Add your Illawarra Credit Union Visa debit card back into Apple Pay on your iPhone
    • On iPhone, Open the Wallet app, tap the “+” sign in the upper-right corner then tap ‘Add a Different Card’ follow the prompts. (Do not choose previously provisioned card option)
  • Update your Card on Apple Watch
    • Add your Illawarra Credit Union Visa debit car back to Apple Pay on your Apple Watch
    • Open the Apple Watch app on your iPhone, tap “Wallet & Apple Pay” tap “Add Card” and select ‘Add a Different Card’ at the bottom of the screen, follow the prompts (Do not choose previously provisioned card option)
    • For more information visit: https://support.apple.com/en-au/HT209137

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