FAQs - General FAQs

To cancel a direct debit on your account, you can contact either the biller or us. If you contact us we will be able to stop the debit. However, we suggest that you also notify the biller of the change.

You’ll need to go to a JP or a solicitor. Bring the original document and a photocopy and they’ll assist you.

We’ll need a certified copy of the death certificate, a Will (if applicable) and your solicitor’s details, if you’re using one. We will then advise if any further information is required on receipt of this. For more information, please get in touch with our team.

There are a few ways you can increase your transfer limit.

Send us a message via our moneytree mobile banking app, through internet banking, pop into our branch, or call us on 1300 132 249.

You’ll need to provide photo ID when you become a customer. A driver’s license or a passport will be acceptable.

If you don’t have any photo identification, don’t fret, get in touch with us to discuss an alternative and we’ll help you sort it out.

Yes.

In the unlikely event that a bank, Building Society or Credit Union becomes insolvent, the Australian Government may activate the Financial Claims Scheme, which enables quick access to deposits that are protected under the Scheme.

The Scheme is also referred to as the Australian Government Guarantee on Deposits. Under the Scheme, certain deposits are protected up to a limit of $250,000 for each account-holder at any bank, Building Society or Credit Union that is authorised by the Australian Prudential Regulation Authority (APRA). These institutions are known as authorised deposit-taking institutions (ADIs).

For more information refer to www.fcs.gov.au.

Bank@Post gives you the ability to make deposits and withdraw cash at Australia Post branches. It’s safe, secure and ensures that you can bank anywhere a Bank@Post is offered.

With Bank@Post you can:

•  Deposit up to $9,995.95 in cash per day;
•  Deposit cheques; and
•  Make up to $2,000 of withdrawals per day.

You’ll need to bring your Illawarra Credit Union Visa Debit Card. Don’t have a Visa Debit card? Call 1300 132 249 or complete our short form and we’ll have one posted to you.

Find out more about Bank@Post here.

Fees & charges may apply, click here for all the details.

You can withdraw up to $5,000 in a single day. If you need to withdraw more, get in touch with us and let us know, as we’ll need at least 48 hours’ notice.

If you’re dealing with any financial hardship, get in touch with us. We’re here to help. You can read more about how to make a financial hardship request here.

The Illawarra Credit Union BSB number for all accounts is 802 249.