faq - Google Pay™ & Samsung Pay

Check out some of the most popular questions and articles about Google Pay™ & Samsung Pay.

How does the Google PayTM app work?

Google PayTM is a free app that allows you to pay with your Illawarra Credit Union card with a tap of your phone while enjoying the same benefits and protection of your physical card. Add an eligible credit card and you’re ready to tap and pay for purchases. Use Google Pay in participating mobile apps and anywhere contactless payments are accepted.

To learn more, visit www.support.google.com/googlepay.

Is using my Illawarra Credit Union bank card in the Google Pay app safe?

Yes. Google PayTM has a number of security features:

  • Your physical card number is not stored on your phone
  • Just like a contactless transaction with your Illawarra Credit Union card, Google Pay will not work for purchases over $100 unless you enter your PIN at the terminal
  • If your phone is ever lost or stolen, you can use Android Device Manager (www.google.com/android/devicemanager) to instantly lock your device, or even wipe it clean of any personal information
  • You will continue to enjoy $0 liability for unauthorised transactions the same as when using your physical card

Can all NFC-enabled smartphones work with Google Pay?

All smartphones that are enabled with NFC technology, have Android KitKat 4.4 or above operating system and have an Australian carrier, are compatible with Google Pay.

How do I pay using Google Pay?

  1. Wake your phone by tapping the home or power button
  2. Hold the back of your smartphone over the contactless symbol at checkout when prompted by the cashier
  3. If the transaction is over $100 you will need to enter your card PIN at the terminal
  4. Confirm with the merchant that the Google Pay transaction has been accepted and collect your receipt
  5. To make a purchase in a mobile app, select Google Pay at checkout. Your Illawarra Credit Union card and address details will be automatically added

get in touch

Not sure what's the best fit for your needs? No worries. Get in touch with one of our banking specialists today.