FAQs - Online Banking

Clearing a web browser cache is easy, no matter what web browser you are using.

The link below provides all the steps for the most popular web browsers:

http://www.refreshyourcache.com/en/home/

moneytree is our mobile banking app for Android and iPhone. It’s mobile banking made easy and allows you to access your account and do your banking anywhere, anytime.

Learn more about our moneytree app here.

Yes. The system will require you to change your password the first time you use internet banking.

The login password will need to be a minimum of 8 characters long and contain 3 out of the following 4 formats:

• At least one capital case character (A-Z).
• At least one lower case character (a-z).
• At least one number (0-9).
• At least one special character out of the following (!#%*()-+=/) .

Don’t forget, passwords are case-sensitive.

You can change your password at any time. For your own security, we actually recommended you do so on a regular basis. To change your password, log into your account and search for “Change your password” under the “Personal” tab.

Please refer to the Conditions of Use for more information on security of your access code.

We understand that this happens to the best of us. You’ll need to notify us to let us know your access code is not working or that you’ve forgotten your code. We’ll then issue you a new code after we’ve performed the appropriate identity checks.

You can transfer funds either between your own accounts and external bank accounts online through internet banking or our moneytree mobile banking app or our team can help you with this, through our contact centre or in our branch.

To transfer to an external bank account you need the correct BSB, account number and account name of the bank you’re transferring to. You need to make sure the correct details are provided to avoid your transfer payment being delayed or returned, or credited to an incorrect account.

For your account security these may be subject to daily limits.

You may be required to print out an account transaction history for certain purposes. To ensure that you print out the most current version branded with the Illawarra Credit Union logo, follow the steps below.

1. Select the ‘Accounts’ tab from the main menu via internet banking;
2. Select ‘Transactions/Account Details’;
3. Select the relevant account by clicking on the drop down arrow on the right-hand side to view all accounts;
4. Either click ‘File’ at the top of your screen and select ‘Print’ OR right-click somewhere on the page and select ‘Print’.

You can view your transaction history in one of two ways:

1. On the main menu of internet banking, select the relevant account by clicking on the drop-down arrow on the right-hand side of the default account name & number

You should be able to see your most recent transactions straight away.

OR

1. Select the ‘Accounts’ tab from the main menu via internet banking;
2. Select ‘Transactions/Account Details’;
3. View all accounts by clicking on the drop down arrow on the right-hand side of your account name & number and choose the relevant account

This gives you the ability to tailor the transaction listing you see (e.g. to view and search certain types of transactions or transactions between certain dates).

Your daily transfer limit is set at $5,000 for EFT transfers and $5,000 for BPAY^®.

When you log into internet banking, your account will display the last 12 months of your transaction history