FAQs - Scams and security

If you notice any unauthorised transactions on your account, please contact us immediately and we can investigate this for you. You also have 24/7 access to our card management services via our moneytree app, which means you can place a temporarily hold on your card or cancel it, if you think it’s been lost or stolen.

There are a few way you can protect yourself.

Check out some handy tips suggested by the Australian Government by visiting Scam watch.

Give us a call quick smart and we’ll help you out. We’ll freeze your account and give you an alternative to access your money while we look into the matter for you.

1300 132 249
Monday – Friday: 8:30am – 5:30pm (AEDT)
Saturday: 9am – 1pm (AEDT)

1800 648 027
Outside business hours

We have employed a range of security measures to help protect your personal information and transactions. These measures extend from data encryption to firewalls to automatic timeouts. Therefore, when you do your banking online with us, you can be assured that your banking is safeguarded and protected.

Learn more about our online security practices.

Your banking safety is our priority. So, to ensure there’s no unauthorised access to your membership, we’ve put some measures in place:

• Access will be locked after 3 incorrect attempts at logging into internet banking. After midnight on that day, your account will be automatically ‘unblocked’ and you will be able to gain access again by entering a correct password.
• If you are logged-on to internet banking and haven’t used it for a period of 5 minutes, you will be automatically logged-off and will need to re-enter your member number and password to gain access.
• The access code you’re issued on registration will only be valid for 24 hours, after this time has expired, you will need to register again.
• Check your transaction history regularly to identify and report any suspicious activity as soon as possible, or any instances where internet banking has been used without your authority.
• Check your last login details when you log into internet banking. These will appear on the introduction page each time you log in. Make sure you notify us immediately if the last login details are incorrect.
• If your internet banking account becomes locked, you’ll need to contact us to request that your internet banking access be reinstated.