faq - Security

Got a question about security? We can help.

How can I protect myself from online fraud?

There are a few way you can protect yourself.

Check out some handy tips suggested by the Australian Government by visiting Scam watch.

What do I do if I think my account has been compromised?

Give us a call quick smart and we’ll help you out. We’ll freeze your account and give you an alternative to access your money while we look into the matter for you.


13 22 49
Monday – Friday: 8:30am – 5:30pm (AEST)
Saturday: 9am – 1pm (AEST)


1800 648 027
Outside business hours

What has the Credit Union done to safeguard my personal information online?

We have employed a range of security measures to help protect your personal information and transactions. These measures extend from data encryption to firewalls to automatic timeouts. Therefore, when you do your banking online with us, you can be assured that your banking is safeguarded and protected.


Learn more about our online security practices.

get in touch

Not sure what's the best fit for your needs? No worries. Get in touch with one of our banking specialists today.

Apply now.

Already a customer?

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New customer?

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We’ve published our 2021 Annual Report, read more about the past year here.