Follow these simple steps to let us know if your card has been lost, damaged or stolen.
- Login into the moneytree app
- Select ‘cards’ from the home screen
- Select the card
- Tap “need help with your card?’
- Choose from one of the 3 options
- ‘Damaged your card?’
- ‘Card been stolen?’
- ‘Lost your card?’
- Damaged card
- Select ‘Yes’
- Confirm your address
- A stop will be put on your card and a replacement card will be ordered
- Stolen card
- Select ‘yes’
- Confirm your address
- A stop will be put on your card and a replacement card will be ordered
- Lost card
- Select ‘yes’
- Confirm your address
- A stop will be put on your card and a replacement card will be ordered
If you don’t have the app you can download it here.
You can also get in touch on the below contact numbers –
Visa Debit
1300 132 249
Contact centre hours
1800 648 027
Outside business hours
