faq

How do I report my card as lost, damaged or stolen

Follow these simple steps to let us know if your card has been lost, damaged or stolen.

  • Login into the moneytree app
  • Select ‘cards’ from the home screen
  • Select the card
  • Tap “need help with your card?’
  • Choose from one of the 3 options
    • ‘Damaged your card?’
    • ‘Card been stolen?’
    • ‘Lost your card?’
  • Damaged card
    • Select ‘Yes’
    • Confirm your address
    • A stop will be put on your card and a replacement card will be ordered
  • Stolen card
    • Select ‘yes’
    • Confirm your address
    • A stop will be put on your card and a replacement card will be ordered
  • Lost card
    • Select ‘yes’
    • Confirm your address
    • A stop will be put on your card and a replacement card will be ordered

If you don’t have the app you can download it here.

You can also get in touch on the below contact numbers –

Visa Debit
13 22 49
Contact centre hours

1800 648 027
Outside business hours

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