FAQs

What is the process to reclaim my funds for a dormant account?

If an account is dormant for greater than 7 years, any unclaimed money (greater than $500) left in the account, is claimed by the Government. To claim this money back you must visit your local branch. Bring along photo ID so we can re-identify you and we will request this money back from the Government.

This process will take a minimum of 10 days, after which you will need to revisit the branch to collect a cheque or, if you prefer, we can arrange to have the cheque sent to you.

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