When can I request a Chargeback?

You may be able to request chargebacks for many reasons. The most common are when:

You pay for products or services with a debit or credit card, and:

  • the products or services received are not as described
  • you do not receive the products or services at all or within the agreed timeframe
  • there are duplicate or fraudulent transactions
  • charges are made without permission
  • unrecognised transactions appear
  • the business stops operating and does not supply the purchased product or service

There are circumstances when a chargeback may not be available. For example, if you:

  • paid with cash, money transfer, cheque, direct debit or BPAY
  • are eligible to lodge an insurance claim
  • have already been compensated

Apply now.

Already a customer?

Apply in internet banking

New customer?

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