Why has my incoming Osko®payment failed?

Back in August 2017, we communicated to our members that we were adding a prefix of ‘1’ to the beginning of your account number, to ensure it was compatible with our new system. To date, all payments going in and out of your account via a standard transfer, which referenced your old account number, would have processed as normal.

While this is still the case for standard transfers, Osko® has been built on new infrastructure by the NPPA, and only accepts nine-digit account numbers.

Given the real-time nature of Osko® payments, the solution will only look for an exact match of your account number to accept and process your transaction. You’ll need to provide all of your existing payees with your nine-digit account number to received Osko® payments. Alternatively, you can create a PayID and supply this to your Payee.

Apply now.

Already a customer?

Apply in internet banking

New customer?

Apply online