News

Holiday trading hours 2023

As we wrap things up for 2023, we’d like to say wish you and your family a wonderful, restful and safe holiday season.

Over this period, our Young street branch and call centre will only be closed during public holidays. We've noted the days we'll be closed in the table below. Some Bank@Post locations may be open at additional times over the break, find your nearest one here.

Opening days

Monday 25 December 2023 CLOSED
Tuesday 26 December 2023 CLOSED
Monday 1 January 2024 CLOSED

Here’s some important information to keep in mind during the festive break.

Managing Your Account While We’re Closed

Keep track of your account/s anytime 24/7 via online banking, phone banking or the moneytree app. You can continue to transfer funds or make BPay payments during this time.

Cash Withdrawals

You can withdraw funds from most ATMs fee-free. If you need to make a BPay payment or you have a direct debit set up from your account, please be aware that processing times will be impacted by public holidays.

Be Aware of the Daily Transaction & Withdrawal Limit

There’s a daily EFTPOS transaction & withdrawal limit of $2,000. If you’re getting close to the limit, follow these steps to avoid any disruption while Christmas shopping:

If using your physical (plastic) card If using your mobile wallet
1. Instead of "Tapping" your card, insert it into the EFTPOS machine.

2. Select the "Credit" option when prompted.

3. Enter your PIN number as normal.

1. Before tapping your phone, make sure the "Visa" tab is selected.

2. Tap your phone as usual against the payment device.

3. If prompted, enter your PIN number as normal.

Travelling Overseas? Contact Us Before You Go

That way, we can take note of your travel dates and location/s and avoid any disruption to accessing your funds while you’re away. If you need to contact us when you’re travelling our overseas number is +61 2 4252 1200

From all of us here at Illawarra Credit Union, we wish you and your loved ones all the best during this festive season!

 

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