One time passwords.

Recent times have seen the opportunity for card fraud and online cyber-crimes to increase, with more and more consumers choosing to shop online.  To better protect your security,  from Monday 19th October we will be enhancing our multi-factor authentication through the use of One-Time Passwords (OTP). This extra protection will make it more difficult for wrongdoers to access your funds and information.

What is a One Time Password?

Certain online card transactions will now require a ‘One Time Password,’ to verify it’s actually you making the purchase. When requested, we will send a six digit numeric code to your mobile number, for you to then enter into the provided field. The system will then verify your identity using this code, and allow you to proceed with the purchase.

Update your contact details:

We will send the One Time Password code to the mobile number recorded on your account. For this reason, it is essential you have updated your contact details in our system. If you need to update your mobile phone number, you can do so in the following ways:

  • Logging on to internet banking and updating your contact details in 'settings';
  • Contacting a member of our team on 1300 13 22 49;
  • Visiting your nearest branch.

Set up transaction alerts:
You can also increase your online security by setting up alerts via internet banking, to notify you via SMS and email if you have:

  • Sent or received money over a nominated amount;
  • Logged onto internet banking; or
  • Your savings or investment account balances are outside a nominated balance.

There’s many more notifications you can customise, but these are just some quick ways of monitoring your account activity. To set these alerts up, simply log onto internet banking, select ‘Settings’, then ‘Alerts’ and follow the prompts. You’ll be given a number of alert options based on the products you have.

If you should have any questions or concerns, our team are always ready to help you learn more about how you can better protect your funds.

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Not sure what's the best fit for your needs? No worries. Get in touch with one of our banking specialists today.

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