Scam Alert – Toll Scams

Have you been sent a message via SMS, Email or WhatsApp saying that you have an outstanding road toll to pay? You may have been targeted by a "Toll Scam". The scam encourages you to click a link contained in the SMS, Email or WhatsApp to complete the "missed" payment or update your details.

This link directs the individual to a scam website that requests new card details which are then used to set up a digital wallet on a mobile device operated by a scammer.

A verification code is sent to the individual via SMS, and if this verification code is then sent to the scammer, they will be able to purchase items using the new digital wallet.

what to do:

• If you receive an unexpected call, email, or SMS asking for payment, do not provide any information. Make sure to contact the company or person requesting payment through a recognised channel before paying anything.
• If you think you have provided your account details to a scammer, contact us immediately.
• If you’ve been a victim of a scam, you can report it to the ACCC via the report a scam page to help protect others from similar scams. Visit scamwatch.gov.au/report-a-scam.

Share this scam alert to help spread the word to your friends and family

More information about how to protect yourself is available on the OAIC website.

As always, we encourage our customers to monitor their accounts for any unusual activity. If you notice anything out of the ordinary we encourage you to contact us.

our commitment to your security and privacy

We’ve implemented a range of security procedures to ensure that every time you deal with us, you’re safe. We’re committed to protecting your personal information and transactions. So, we’ve implemented a number of measures that extend from data encryption to firewalls to automatic timeouts, so when you bank with us online you can rest assured your banking is safeguarded and protected.

keeping informed

It’s important to protect yourself against fraud and security risks. Here are a few things you can do to learn how to identify the risks:

• Learn about the types of Online Security Risks you may encounter
• Read our Online Security FAQs
• See our list of Online Security Links
• Online security tips.
• Visit Scamwatch.