Spotlight on our team: Paul Michlmayr

29th January 2025

Building Relationships, Realising Dreams 

We’re thrilled to introduce Paul, the dedicated Broker Manager at Illawarra Credit Union (ICU). Paul plays a vital role in connecting our broker partners with ICU’s products and services, ensuring they have every reason to recommend us to their clients for their home loan needs. 

A day in the life of Paul 

Paul’s typical day is dynamic and fast-paced, managing a large portfolio of loans at various stages of the lending journey. From processing new home loan applications to supporting deals through to settlement, Paul is hands-on every step of the way. 

The rewards of helping brokers and customers 

For Paul, the most rewarding part of his role is assisting customers to achieve their dreams, whether it’s buying their first home or stepping into the world of investment properties. By supporting brokers, Paul feels as though he’s directly contributing to customers’ milestones and making the process as seamless as possible. 

Building strong relationships 

Paul’s approach to building strong relationships with brokers is rooted in trust and exceptional service. By being available and delivering a quality experience, he ensures brokers feel supported, enabling them to offer the same outstanding service to their customers. 

 

A memorable moment 

When asked about his most memorable experience, Paul recalls a customer who needed to exchange contracts on their first property within a very tight timeline. Thanks to ICU’s prioritisation and Paul’s dedication, the customer received loan approval within 24 hours, making their dream a reality. 

Why ICU stands out 

Paul highlights ICU’s strong local brand and national growth through its broker network and digital strategy. As a mutual organization, ICU reinvests profits to enhance products, services, and digital options, benefiting members directly. 

Excitement around the merger with Community First Bank 

The merger positions ICU and Community First in a strong financial standing, enabling both organisations to continue offering competitive financial services in an ever-evolving market. Paul is excited about the upcoming merger, seeing it as an opportunity to combine strengths and deliver long-term benefits to customers. With enhanced resources and a broader range of banking options, the merger promises an even better customer experience. 

Continuing ICU’s Values 

Paul hopes to see ICU’s customer-focused approach continue post-merger. Whether it’s opening someone’s first account or assisting with a deceased estate, Paul values ICU’s dedication to being there for customers at every stage of life.

Life Beyond Work 

When he’s not at ICU, Paul’s life revolves around soccer. A lifelong enthusiast, he’s been involved in the sport through playing, coaching, and cheering on his kids. 

Advice for Aspiring ICU Team Members 

Paul encourages anyone considering a career at ICU to dive in, emphasizing the opportunities for growth and skill development. Being part of a strong local financial organisation that actively supports its community is both fulfilling and rewarding. 

 

Paul’s dedication to brokers, members, and the ICU team exemplifies what makes our organisation so special. Stay tuned for more updates as we continue to grow and serve our community together! 

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