Consumer Data Right

You'll have greater control of your data with Australia’s new Consumer Data Right (CDR).

How the Consumer Data Right works

Your consent.

We’ll always request your consent before we provide your data to a third party.

Greater transparency.

Your data is at your hands, which means you can always ensure it’s accurate.

Greater control.

CDR provides you with greater control of who can use your data.

Here’s how you can provide your consent:

[include online instructions here]. 

You can also:

Write to us: Locked Bag 29 Wollongong DC NSW 2500
Call us: 13 22 49
Email us: [email protected]
Visit one of our branches

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Read out FAQs

Learn more about the Consumer Data Right (CDR)

how are you participating with cdr?

From July 2021, with your permission, we can share your banking data with third parties.

What data will you share?

With your permission, we can provide the following types ‘required data’ of data to third parties:

  • Your name, occupation and contact details;
  • Account details including account number, account name, balances and transaction details and information about any authorised third party operators;
  • Information about direct debits, scheduled payments and saved payees on your accounts; and
  • Information about the products you have with us including product features and fees & charges.

We will not accept any requests for disclosure of voluntary data.

What third parties will you share my data with?

We’ll only share data with third parties that we have a written agreement with.

All third parties will only be able to use your data for the primary purpose you agreed to. After which, they’ll delete your information.

It’s important to note that your data will not leave Australia.

How you I access and/or correct your CDR Data?

You can request access to your CDR Data at any time.  You can request access to your CDR Data directly, or you can authorise an accredited person to do so on your behalf.

If the CDR Data we hold is incorrect, you can ask us to correct it.  You can make a request in person, by telephone, or in writing by using the details listed under ‘Contact Us’ below.

If you are an individual, you may also be able to access and/or correct CDR Data that is your personal information.  See our Privacy Policy here for more information on how you can seek to access and/or correct your personal information.

Can I share data from a joint account?

Both you and the joint account holder will need to provide consent to enable us to share your data with a third party.

Will I be charged a fee?

No, under the Consumer Data Right legislation, you will not be charged a fee to to share your data with an accredited third party.

 

How do I make a complaint?

If you are have any questions, complaints or concerns about with the way that we have dealt with your CDR Data, you can access our internal dispute resolution scheme at any time without charge.

You can make a CDR complaint in person, by telephone, or in writing by using the details listed under ‘Contact Us’ below.

When you make a complaint, we aim to acknowledge your complaint within 2 business days.  We will investigate your complaint and contact you if we need more information.  Most complaints will be resolved within 21 days but some complaints may take up to 45 days to resolve.

We are a member of the Australian Financial Complaints Authority (AFCA).  AFCA provides fair and independent financial services complaint resolution that is free to consumers.

If you are not satisfied with how we have handled your complaint, or the outcome, you can contact:

  • The primary complaints handler of the CDR regime – the Office of the Australian Information Commissioner (OAIC), or
  • Our external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA).

Can I withdraw my consent at any time?

Absolutely, you can request the change by contacting us through any of the channels below:

Address: Locked Bag 29 Wollongong DC NSW 2500
Phone: 13 22 49
Email: [email protected]
Visit one of our branches

 

 

The Australian Financial Complaints Authority

Address: GPO Box 3, Melbourne VIC 3001
Phone: 1800 931 678
Email: [email protected]
Website: www.afca.org.au

Office of the Australian Information Commissioner

Address: GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Email: [email protected]
Website: www.oaic.gov.au

Australian Competition and Consumer Commission

Address: GPO Box 3131, Canberra ACT 2601
Phone: 1300 302 502
Email:
Website: www.accc.gov.au

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