We’ll always request your consent before we provide your data to a third party.
Your data is at your hands, which means you can always ensure it’s accurate.
CDR provides you with greater control of who can use your data.
Learn more about the Consumer Data Right (CDR)
From July 2021, with your permission, we can share your banking data with third parties.
With your permission, we can provide the following types ‘required data’ of data to third parties:
We will not accept any requests for disclosure of voluntary data.
We’ll only share data with third parties that we have a written agreement with.
All third parties will only be able to use your data for the primary purpose you agreed to. After which, they’ll delete your information.
It’s important to note that your data will not leave Australia.
You can request access to your CDR Data at any time. You can request access to your CDR Data directly, or you can authorise an accredited person to do so on your behalf.
If the CDR Data we hold is incorrect, you can ask us to correct it. You can make a request in person, by telephone, or in writing by using the details listed under ‘Contact Us’ below.
Both you and the joint account holder will need to provide consent to enable us to share your data with a third party.
No, under the Consumer Data Right legislation, you will not be charged a fee to to share your data with an accredited third party.
If you are have any questions, complaints or concerns about with the way that we have dealt with your CDR Data, you can access our internal dispute resolution scheme at any time without charge.
You can make a CDR complaint in person, by telephone, or in writing by using the details listed under ‘Contact Us’ below.
When you make a complaint, we aim to acknowledge your complaint within 2 business days. We will investigate your complaint and contact you if we need more information. Most complaints will be resolved within 21 days but some complaints may take up to 45 days to resolve.
We are a member of the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
If you are not satisfied with how we have handled your complaint, or the outcome, you can contact:
Address: GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Email: [email protected]
Address: GPO Box 3131, Canberra ACT 2601
Phone: 1300 302 502