Customer reviews

What our customers say

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Home Loan
Customer service

Personalised approach and knowledgeable staff.


We have always found the staff at ICU to be responsive to our needs, always friendly and very efficient.


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Thank you so much for your efforts over the Christmas, New Year period to expedite this for us. We very much appreciate it and are looking forward to becoming happy long term customers of Illawarra credit.

Donna & Michael

In early 2020, we made the decision to downsize from our 300 acre rural property in the southern highlands and move into town (Burradoo). I approached my bank of fifty years (one of the big four!!) for bridging funding. After two months they eventually decided not to approve the necessary funding  – even though they regularly acknowledged there more than sufficient security to underwrite the loan. We were now in a predicament, with only one month to go tot settlement!! I was introduced to Liam via the financial controller of the business in which I am a substantial shareholder.

Within a month Liam had organised the necessary funding in a most efficient and professional manner and we completed the purchase of our new home.

It was such a contrast to dealing with our so-called “relationship bank “, where you had to deal with multiple business units who struggled to effectively communicate with each other – the end result being that they caused settlement to be delayed several days because they could not produce the various security documents they had been sitting on for years!!

Dealing with Liam and Illawarra credit union was a pleasure by comparison – talking with one person who could speak English, business systems that worked and an overall customer focused approach gave one a sense of confidence in a very stress free environment.

We have been very impressed with Liam and our dealings with Illawarra credit Union and would recommend them.

Mish & Ian Carter

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My wife and I have always had excellent and courteous service from any member of the Illawarra Credit Union that we have dealt with. Because of this, even though we now live in Goulburn, we still use this credit union for all our financial dealings.


Been with Illawarra credit union for many years and always happy with the services will continue to be with them
Thank you Chris was very professional and polite and helpful.


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