Take a moment before you take off

Make sure you tell us every country you’re going to. This reduces the chance that we’ll put a hold on your cards due to suspicious transactions on your account.

Call our team on 1300 132 249 9am-5pm AEST Monday to Friday if your travel plans change. If you’re already abroad call us on +61 2 4252 1200 while abroad or email us at [email protected]

Yes! You can use your Illawarra Credit Union Visa Debit Card to withdraw money from international ATMS. Note: fees may apply.

Tip: Try to take a useful amount with you when you first arrive in a new country. This will help you pay for transport from the airport to your accommodation or next destination, and will help you avoid the hefty international ATM fees at airports.

• Lost, stolen or damaged card?
  • If you haven’t already done so, make sure you have a digital card set up in the Moneytree app. That way, if you card is lost or stolen, a new digital card can be issued to you straightaway in the Moneytree app. Find out more here.
  • If you don’t have a digital card, make sure you lock your card through the Moneytree app or Internet Banking (ensure you only access internet banking through a secure network).
  • Call us on 1300 132 249 9am -5pm AEST Monday – Friday (within Australia) or +61 2 4252 1200 (from overseas) and let us know when you’ve lost your card.
  • You can order an emergency card by contacting the VISA hotline on + 1 303 967 1090. There will be a fee of approximately $50-$350 for your emergency card.
• Lost or stolen wallet?
  • Go to the local police and file a report. They will be able to make a record of how you lost or had your wallet stolen. They will also be able to contact you if your wallet is located. Filing a report with the police is also important proof if you plan on lodging a claim with your insurance company.

Yes, there is an International Transaction Fee of 3% for purchases or reversals made in a foreign currency using a Visa Credit Card or Visa Debit Card.

You may also be charged a foreign ATM withdrawal fee. Remember to factor in the conversion rate.

Don’t forget to let us know when you’re leaving so we can keep an eye on your transactions while you’re away.

Yes, we’re here to help.

You’ll need to contact the VISA hotline on + 1 303 967 1090. There will be a fee of approximately $50-$350 for your emergency card.

Alternatively, you can request a digital card to be issued to you in the Moneytree app and add this to your digital wallet. That way, if your card is lost/stolen while travelling you can have a replacement card issued to you in the Moneytree app almost immediately. Find out more here.

You can continue to keep using your Illawarra Credit Union Visa Debit Card, however, you may be sent a One-Time Password to verify the purchase and amount. As such, it’s important that you keep using your Australian number overseas or notify us of your international phone number as soon early as possible!

If you know which contact number you’ll be using when you’re overseas, you can let us know in the travelling form. If you don’t find out until you get there or if things change, you can call us on 1300 132 249. If you’re calling from overseas, please call us on +61 2 4252 1200. 

You can make transfers through the Moneytree app or internet banking, however, if you’re making a transfer to a new person you may be sent a One-Time Password to verify that it’s you. As such, it’s important that you keep using your Australian number overseas or notify us of your international phone number as soon early as possible!

If you know which contact number you’ll be using when you’re overseas, you can let us know in the travelling form. If you don’t find out until you get there or if things change, you can call us on 1300 132 249. If you’re calling from overseas, please call us on +61 2 4252 1200. 

If you don’t receive your OTP, your may have a different phone number recorded with the Illawarra Credit Union.

It’s really important that you let us know which phone number you’ll be using when you’re travelling overseas. If you know which contact number you’ll be using when you’re overseas, you can let us know in the travelling form. If you don’t find out until you get there or if things change, you can call us on 1300 132 249. If you’re calling from overseas, please call us on +61 2 4252 1200.