Internet Banking

A secure, online place to where you can manage your finances; anywhere, anytime.

FAQ's

How do I reset my password?

It takes a few minutes to reset your password online. Once you’ve selected the ‘Forgot password’ link at the bottom of the login fields, you’ll need to enter the following details:

  • Member number;
  • Date of birth; and
  • Active Visa card number.

You’ll then be sent a password to your mobile number, which you’ll need to use to reset your password. This will be sent to the mobile number on your account.

I’ve forgotten my member number, how do I reset my password?

If you have forgotten your member number, you’ll need to get in touch with our team.

Contact us: https://www.illawarracu.com.au/contact-us

Call us: 13 22 49

Why do I need my Visa card to reset my password?

To further ensure your security and account protection, you will be required to provide your “Visa Card Number” as another form of authentication. That is your Visa debit card or Credit card. You’ll need the card to be activated before you can use it to reset your password.

Don’t have a debit card? You can order one here: https://www.illawarracu.com.au/order-a-visa-debit-card

I didn’t receive a One Time Password, what do I need to do?

In order to be issued with an SMS One Time Password, your mobile phone number must be linked to your existing account and member login. If you haven’t received your One Time Password, you’ll need to check your details are up to date. Click here to find out how: https://www.illawarracu.com.au/tools-how-to/contact-info

What is a One Time password?

Certain online card transactions or permanent account changes will now require a ‘One Time Password’ to verify it’s actually you making the purchase or change. When requested, we will send a six digit numeric code to your mobile number for you to enter into the provided field.

The system will then verify your identity using this code and allow you to proceed with the purchase or account modification.

To find out more about One Time Passwords, visit; https://www.illawarracu.com.au/latest-news/online-security